I am just small time in the batocera forum, so I am not an expert here. If you can try to connect to your system with ssh, you could generate a support file by starting /recalbox/scripts/recalbox-support.sh. If you can connect by Lan or Wlan to your batocera box, the most easy is putty installed on your PC, after login : root, password linux. You can this way directly access your Batocera system. This will generate a log file, but for the rest, better to wait for a member of the team. I am an old Recalbox user, you know, where rats are leaving the sinking ship.